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3.The business challenge

It’s estimated that 80% of serious medical errors occur due to ineffective communication among healthcare providers, hence a good hospital staff communication is the key to optimal care. In a usual scenario, a single patient may receive care from multiple healthcare professionals during an average hospital stay which necessitates a zero error internal communication for the frontlines. They need to feel informed and empowered to take the right decision for the right patient at the right time. We worked along with the frontlines to evaluate the communication gaps, and figure out the most common causes for such gaps? We observed that the most opportune times for the miscommunication typically occurs during shift changes and handovers.

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