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3.The business challenge

The legacy systems and the manual processes were a roadblock, the client relied on outdated legacy solutions and antiquated manual processes to connect and engage with their patients before pandemic. They have multiple facilities and different specialty centers which run on decentralized & disconnected platforms. Due to limitations with their existing platform, they were unable to design a digital infrastructure with a unified application. The facilities felt hindered when trying to establish scale or make changes and a centralized solution was the only option. Our team co-created a blueprint and a roadmap to develop a single centralized application that fulfills the requirements of our client.

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